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Patient Portal Instructions

Your healthcare right at your fingertips.

What You Can Do:

  • Request appointments
  • View medical information
  • Message your care team
  • Submit forms

Self-Registration

  1. Go to your Regenexx’s Patient Portal login page and click Register.
  2. After filling out the required information on the screen and clicking Register, the patient will receive a Patient Portal Account Notification email with a link to the Complete Account.
  3. Follow the instructions below in the Register with a Patient Portal Invite section to complete your Patient Portal account registration.
Visit Patient Portal

⚠ IMPORTANT NOTE: To register, the patient’s name and email entered on the Register a New Account screen must match the name and email on file with the clinic.

Register with a Portal Invite

Open the invitation email you received and follow the link.

The following information must be entered to register and activate a portal account.

1. New password

Passwords must contain a minimum of eight characters and include one upper case letter, one lowercase letter, one number, and one special character.

2. The following identifier

Birth Date – MM/DD/YYYY

3. Read and agree to the Terms & Conditions

4. Click Register

Once the account is registered and activated, account holders are automatically logged in to the Patient Portal.

Forgot a Password

  1. Go to the Patient Portal log on screen.
  2. Click Forgot Password.
  3. Enter your email address.
  4. Click Send New Password.
  5. Click the link included in the Patient Portal Account Notification email.

Patient Account Home Screen

Updating Messaging Preferences

Account holders can update Massaging Preferences in the Patient Portal for the responsible party and patient.

Go to Profile > Messaging Preferences

If the responsible party account holder has patients tied to their account, they can make changes for all patients and themselves. In addition to changing preferences for patients, they can choose to have Appointment Reminder notifications sent to the responsible party or the patient.

Ask a Question

Account holders can click the Ask a Question icon to send an email message to their care team.

Recieving Messages

Unread messages show a red dot. Open and reply within portal.

Request Appointments

To request an appointment, enter your information on the Request an Appointment page and send.

The page also displays previous and updated appointment information.

View Records

To view your chart records that are displayed in the patient portal, select a specific type of chart item to see health information specific to a certain visit.

Submit Patient Forms

You can access, fill out and submit patient forms prior to your appointment.

  1. Log in to the patient portal. A patient icon shows the number of forms to be completed.
  2. Click the Patient Forms icon on the home page to display the Patient Name, Appointment Date, Form Names, and Start button.
  3. Click Start to launch your online form.
  4. Complete the check-in form. Select one of the actions depending on the type of form you are filling out.

 

Send Medical Records

You can use the Chart Summary screen in the patient Portal to view, download and send your medical history.

Send medical records by going to Records > Chart Summary.

Send Secure Message

  1. Select which patient records you want to send.
  2. Choose a Start Date and End Date.
  3. Select Doctor/Clinical Staff (Send securely).
  4. Click Next.
  5. Search for the provider you want to send the records
  6. Confirm that you are sending records to the correct provider
  7. Click Transmit.

⚠ IMPORTANT: The Other Email option sends your medical records through an unsecured method. This means your private health information could be exposed to a third party. For your protection, we do not recommend using this option.